Privacy Policy

1. Customer Protection

We prioritize safeguarding user information, ensuring secure transactions and protecting customers from fraudulent activities.

2. Quality Assurance

We verify seller authenticity, product legitimacy and ensure compliance with industry standards to maintain high-quality products and services.

3. Transparency

We provide clear policies, accurate product descriptions, timely communication and transparent business practices to foster trust.

4. Fairness

We ensure equal opportunities for sellers and fair pricing for buyers, promoting a level playing field.

1. Refund and Return Policy

At Kudu Mart Ltd, we run a 30-day money-back guarantee , All  Refunds are processed within 5-7 business days while Return shipping costs are borne by buyer/seller (as applicable)

2. Product Authenticity

Sellers guarantee product authenticity and must comply with trademark laws.

3. Accurate Descriptions

Seller must ensure accurate product information, including images, specifications.

1. Account Security

Buyers maintains secure account information, passwords, etc

2. Payment Terms

Buyers agree to payment terms, including pricing, shipping costs.

1. Customer Support

Dedicated support team available via email, phone calls, messaging.

2. Mediation

Neutral dispute resolution process, with resolution timeline which shall not be less than 90days effective from the date first sat except otherwise agreed by the parties.

We reserve the right to update policies as needed without prior consent from the public and all changes effective upon posting.

We reserve the right to update policies as needed without prior consent from the public and all changes effective upon posting.

1. Shipping Policy

Estimated delivery timeline ranges: 3-7 business days depending on location. Tracking information are provided by the company. All Shipping costs calculated based on weight and destination

2. Payment Security

Encrypted transactions (SSL/TLS Secure payment gateways (e.g., PayPal, Stripe) and Compliant with PCI-DSS standards

3. Intellectual Property Protection

Strict copyright infringement policies ,  Removal of infringing content/products , Cooperation with rights holders

1. Prohibited activities

Spamming , Harassment , Illegal activities

2. Consequences

Account suspension/termination

1. Verification

Sellers provide valid government-issued ID, Business registration documents (like CAC or as applicable)